A useful recommendation starts with the home.
A survey gives the design a sound starting point. It is the opportunity to understand the existing system, the building and what you need the next system to do.
Amir reviews your initial enquiry personally. Where a paid survey is the appropriate next step, we explain its scope and fee before you decide to book.
The assessment should fit the question.
A heating-system survey considers the existing heating and the changes you want to make. A heat-pump pre-design survey considers whether and how a proposed conversion could work. The depth of assessment and the agreed outputs depend on the project.
For other work, including cooling, hot water and servicing, Amir will explain what information or site assessment is needed. We do not ask you to choose a survey type without help.
What we may need to understand
The relevant checks depend on the agreed scope. For a wider heating project they can include the following.
- The rooms, construction and changes planned for the building.
- The existing heat source, radiators or other emitters, pipework and controls.
- Hot-water use, storage and available incoming supply information.
- Equipment locations, access and maintenance space.
- Noise, visible finishes, planning constraints and any permissions that need checking.
- How the household uses the home and where comfort currently falls short.
Before you book
We confirm what the survey covers, its fee and VAT treatment, the proposed appointment and the outputs you will receive. Any limits to the assessment are explained at that stage.
An enquiry is not a survey booking. A survey is not an instruction to proceed with an installation. You can review the proposed scope before committing.
From findings to a proposal
The assessment informs a written proposal for the recommended work. It should make the scope, relevant assumptions and next steps clear. Where a project needs additional specialist input or permission, that is identified before the work is agreed.
Any separate design drawings, calculations or reports depend on the scope agreed for your survey. If you need something for an architect, contractor or planning application, tell us at the start.
What to have ready
A few practical details help us make the visit useful. Send what you already have; there is no need to commission new documents just to make an enquiry.
- Your postcode and a brief description of the home.
- What feels uncomfortable or inconvenient, and in which rooms.
- The make and model of existing equipment, if readily available.
- Plans or proposed layouts where building work is involved.
- Known listing, conservation, leasehold or other permission constraints.
- Your priorities, intended timescale and any budget you wish to discuss.
- Safe access to the relevant rooms and equipment; do not remove covers or climb into unsafe spaces.
A clear fee before a visit
Survey fees and any conditions for crediting a fee against later installation work are confirmed before booking. Please ask us for the current scope and total consumer price.
Questions worth asking.
Is the first enquiry chargeable?
Submitting the enquiry does not book chargeable work. If a paid survey is appropriate, its scope and fee are explained before you book.
Will the survey tell me exactly what to install?
The agreed scope determines the depth of assessment and outputs. Some homes need further design work or permissions before a final specification can be settled. Amir will explain what the proposed survey can establish.
Can my architect share plans?
Yes. Include the relevant plans and the decisions that need to be made. We can discuss the heating and cooling implications alongside the wider renovation; any separate design deliverables must be agreed in the scope.
Is the survey fee deducted from installation?
Ask us to confirm the current credit arrangement in writing when you book. Eligibility, timing and any exclusions must be clear before you rely on it.
Keep exploring.
Your home. What could work better?
Tell us what you have, what you would like to change and where your home is. Amir reviews every enquiry personally.