These terms concern the use of heatmason.com. Survey bookings, design services and installation work require a separate agreed scope and applicable customer terms.
HeatMason is a trading name of AdHoc Services Ltd, registered in England and Wales. Registered office: 17a Highgate High Street, London N6 5JT. This is a legal correspondence address, not a showroom or customer visiting location.
Email hello@heatmason.com or call 07886 035 572. The contact page also provides a WhatsApp link. Please use these details for questions about the website or the services described.
Service descriptions and guides explain our approach and general considerations. They cannot establish the suitability, required permissions or specification of a system for a particular property. Those matters need assessment of the actual home.
Planning requirements, grants and technical guidance can change. Where a guide refers to an external authority, check the current guidance and the circumstances of your property before relying on it. Do not use general website information as instructions to carry out regulated or potentially dangerous work.
Sending an enquiry does not book a visit, accept a quotation or create an installation contract. If a paid survey is proposed, its scope, total fee and booking conditions will be set out before you commit.
Any installation proposal should identify the scope, relevant contracting parties, price and applicable terms. Grant eligibility, survey-fee credits, warranties and associated work must be confirmed in the specific proposal rather than assumed from a general description.
Nothing in these website terms excludes or limits a consumer right or other liability that cannot lawfully be excluded or limited. Separate customer terms must explain applicable cancellation rights and the process for requesting work to begin during a cancellation period.
Content may include material created for HeatMason and material used with permission from others. Contact us before reproducing photographs, branding or substantial website content for commercial use. Statutory exceptions and any expressly stated licences continue to apply.
Illustrative images do not represent completed HeatMason projects unless clearly identified as such. Client work and feedback are attributed to their actual context.
External links are included where they help explain a subject or provide a contact route. The linked service controls its own content and terms. A link does not mean that HeatMason is affiliated with the provider or endorses every statement on that site.
Please do not misuse the website, attempt unauthorised access, upload malicious material or interfere with its operation. If you notice an error or an accessibility problem, contact us with the page address and a short description.
If something about the website or a project causes concern, contact us using the details above. For an agreed project, include the relevant proposal or project reference so the concern can reach the appropriate responsible party.
Our privacy notice explains the handling of enquiries and other relevant information.
These terms may be updated as the website or business arrangements change.